Our Terms of Service
Payment:
We accept Paypal, Visa, Mastercard, Discover and American Express. For your confidence, security and peace of mind we are:
- A buySAFE Bonded Seller,
- PayPal Verified Seller,
- Square Trade Verified Seller,
- An ebay Powerseller
Collection of Payment:
Your credit card (or other form of payment) will be charged and collected at the time you place your order. Ssome of our products are special order, your credit card will be charged at the time that you place your order. In order to clarify any confusion, this is because we place orders with the manufacturers on your behalf. Once we order the items, we are unable to cancel or must return and pay a restocking fee. Therefore we consider this charge a "100% deposit". If you have any questions or concerns regarding this policy, please call us at 888-285-1203.
Change Orders and Cancellations:
Alert us as soon as possible when you know that you need to cancel or change an order. EVEN IF YOU CALL US, all cancellation requests must be made in writing by sending an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
stating your name, order # and reason for cancellation or change. Keep your sent email as proof that you tried to cancel the order at a certain date and time. WE MUST SEND YOU BACK A CANCELLATION CONFIRMATION. Until you receive this email, your order has not yet been canceled.
We will make every effort to process your cancellation. However, orders can only be canceled if they have not entered the shipping process. If your order has entered the shipping process (either shipping to you, or ordered from a 3rd party that cannot stop the shipment), then you may not cancel an order. If you would like to return an item that has already entered the shipping process, please see our return policies. Special orders from manufacturers may not be cancelled. An order that has already been processed cannot be canceled over the weekend as the manufacturers are closed on Saturdays and Sundays.
Returns:
We will only accept returns purchased at Faucets + Fixtures Overstock. To initiate a return please contact our customer service department by email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , our contact page, or by telephone 1-888-283-1203. Telephone hours are from 9:00 am to 5:00 pm CST. Packages must be shipped back to the address listed on your return label and you must keep tracking numbers for the returned merchandise. We accept Returns from 7 days from the day your product is delivered.
The following items cannot be returned or cancelled:
- Service Parts
- Whirlpools
- Baths
- Toilets and Toilet Seats
Return Requirements:
- All Merchandise must be in new un-used condition
- All Merchandise must be in original packaging with out damage to packaging (No Shipping Labels or Markings on Original Packaging)
- Products Returned must include proper paper work and installation instructions
- The factory box must not be tampered with or written on or have any shipping labels attached or be defaced in anyway
- Merchandise must include valid RGA Number and Customer Information
- Returns must be sent back to the correct warehouse
- It is suggested that you repack product in larger box to avoid damage in shipping
- Returned items are subject to a 35% re-stocking fee on non-special order items (due to manufacturer charges that apply to us). Special order items cannot be returned. We will notify you of a special order item.
Defective Items:
We are here to help you with any defective item that you may receive. We only sell top quality, Factory First Brand New Products. So this is a rare occasion. In the event of a defective item. Faucets + Fixtures Overstock will be glad to contact the manufacturer for you to initiate the return and replacement of your defective item. In some cases the items must be sent back to the Manufacturer’s distributor. If this is the case, we will ship you out new items and accept the return of your defective item. Defective items are not charged a re-stocking fee.
All claims for defective items and/or missing parts need to be made within 5 days of receipt of shipment.
What happens once an request to return an item is received:
When you contact our helpful customer service team. Within 1 to 2 Business Days your Return Goods Authorization (RGA) will be processed. We will email you a PDF document with a RGA number and address to send back your items to be returned. Please write the RGA number on the outside of the outside packaging double box (Not the Factory Box included with your Faucet or Accessories. This must remain factory fresh.) Your return will arrive at our Returns Warehouse and we will open and inspect the item(s). We will then process your credit back to the original card used. Note: To protect your safety our Safe, Secure System only Keeps Credit Card Numbers on File for 30 Days and Our system Never Shows your 3 Digit Security Code.
We process your credit within 2 Business days from the time we receive your return. However, Please allow up to 10 Business Days for your credit to show on your account. This is due to processing times for each individual bank and credit card company.
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