Shipping & Returns
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We will only accept returns purchased at Faucets + Fixtures Overstock. To initiate a return please contact our customer service department by email: email@example.com, our contact page, or by telephone 720-457-2030. Telephone hours are from 9:00 am to 5:00 pm MST. Packages must be shipped back to the address listed on your return label and you must keep tracking numbers for the returned merchandise. We accept Returns from 7 days from the day your product is delivered.
The following items cannot be returned or cancelled:
- Service Parts
- Cast-Iron Kitchen Sinks
- Toilets and Toilet Seats
- Any Special Order Item
- All Merchandise must be in new un-used condition
- All Merchandise must be in original packaging with out damage to packaging (No Shipping Labels or Markings on Original Packaging)
- Products Returned must include proper paper work and installation instructions
- The factory box must not be tampered with or written on or have any shipping labels attached or be defaced in anyway
- Merchandise must include valid RGA Number and Customer Information
- Returns must be sent back to the correct warehouse
- It is suggested that you repack product in larger box to avoid damage in shipping
- Returned items are subject to a 35% re-stocking fee on non-special order items (due to manufacturer charges that apply to us). Special order items cannot be returned. We will notify you of a special order item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.